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Report No. 137

4.7. Shortage of Staff.-

One of the Regional Provident Fund Commissioners, namely, the Regional Provident Fund Commissioner of Calcutta, has mentioned shortage of staff to be one of the reasons for the delay in the settlement of provident fund claims. No further information was supplied as to whether at any time a demand was made by him to the Central Office for the augmentation of the staff strength, and, if so, the result thereof. The necessary staff strength of all the officers of the Regional Provident Fund Commissioners is required to be reviewed and augmented, wherever necessary, keeping in view the ever-increasing workload in such offices.

4.8. Lack of co-ordination and prompt action on the part of various Departments of an organisation or on the part of two offices also causes delay in the settlement of provident fund claims. It has been observed that the correspondence calling for additional information, etc., by one office from another office is not being attended to with due dispatch (see letter quoted in para 1.5). The Commission feels that with the setting up of the institution of Ombudsman, the problem being caused due to lack of co-ordination and prompt action on the part of various authorities will be minimised to a great extent.



Need for creating Office of Ombudsman and for Evolving Legislative - Administrative measures Inter alia to relieve hardships caused by Inordinate Delays in settling Provident Fund claims of Beneficiaries Back




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