Report No. 137
2.7.1. Lack of Co-ordination.-
The settlement of claims of provident fund and other retirement dues gets delayed due to lack of co-ordination and prompt action on the part of various departments of an organisation or on the part of two or more offices. The information called for by one department/office is not supplied in time by the other department/office, as a result of which there is avoidable delay and the employee, his nominee or legal beneficiary has to suffer due to non-settlement or late settlement of the claim.
Few instances may be quoted in this regard. Shri K. Naguri of Guntur retired from the services of A.P. State Road Transport Corporation on July 31, 1987. His claim for provident fund could be finally settled only in January 1989 for want of record and relevant information. Shri J.R. Gupta of Durg had resigned from the services of M/s. Advani Oerlikon Ltd., Raipur on December 28, 1987.
His case for provident fund could be finally settled only during June 1989 by the Regional Provident Fund Commissioner, Indore, for want of information from the employer as well as Office of the Regional Provident Fund Commissioner, Bombay. One Shri S.S. Sisal retired from the services of M/s. Central Warehousing Corporation on January 29, 1988.
The intimation of retirement was given to the Trust on May 31, 1988 after a lapse of about four months. The Trust took action on June 24, 1988 calling for information from the Unit where the employee was working. The Unit sent information in three instalments on July 11, 1988; July 26, 1988 and December 3, 1988 respectively.
Since the information received by the Trust did not appear to be complete, a Telex message was sent on February 17, 1989 seeking information in respect of contributions for a certain period and festival advance etc. The lack of co-ordination and prompt action on the part of various offices, thus resulted in the delay in settlement of the claims. Such a delay could have been avoided and the employees, their nominees or legal heirs could have been saved from the sufferings.