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Report No. 201

Andhra Pradesh : Satyam EMRI : Toll Free No.108 and Ambulances:

Satyam group who are leaders in computer technology have set up the Emergency Management Research Institute (EMRI), a non-profit society, for round-the clock emergency response service.

The Andhra Pradesh Government in conjunction with Ministry of Communication, Government of India, has allocated the free toll telephone number 108 (on the model of 911 in USA). 108 will be uniform across the country. The Hyderabad EMRI Institute's primary objective is to aid the needy in emergencies like Medical, Fire, Accident, etc. by providing timely attention and support.

The Project was structured to be carried out in phases, to facilitate a planned rollout of emergency services across the State of Andhra Pradesh. To start with, the cities of Hyderabad, Secunderabad, Vishakhapatnam, Tirupathi, Vijayawada and Warangal have these ambulances. This scheme is stated to be the first of its kind in India.

In the second phase, the scheme will cover most of the towns in Andhra Pradesh.

Technical challenges include:

System Integration of disparate system of multiple vendors.

Integrating EMRI applications with NORTEL.

It was decided to go ahead with closed Applications Call system and Contraclosed Dispatching System, to be implemented in the first phase and co-ordinating it into a Distributor Call -Taking and Distributor Dispatching System in latter phases, covering the entire State.

The system integrator, which is a company known as GTL, has studied the business challenges and delivered the following solutions:

(1) All calls for emergency (Hyderabad and other ... locations) will land in Communication Server 1000 M at Hyderabad Call Centre through BSNL Network.

(2) Communication Server 1000 M and Symposium Call Centre Server will route the call to the respective available Agent/Call taker at Hyderabad.

(3) The Call Despatcher, located at Hyderabad shall dispatch the calls for respective regions using PSTN/Wireless Network.

(4) The agent will be able to transfer or conference a live-call with a call despatcher.

The Emergency Response Vehicles are fitted with GPS system for mapping and tracking. EMRI had signed a memorandum of understanding with the Andhra Pradesh Government for a public-private partnership initiative.

A Journal called, India Emergency Journal, (a quarterly) was also released.

There is a proposal to set up an Indian Emergency Management Authority (IEMA) at the national level to enable State Governments to operate emergency response centers for promoting and enhancing public safety by providing legal, financial and administrative policy framework.

It is stated that the call centre on Medchal Road (Byrraju Foundation) is receiving on an average 2,200 calls per day from various parts of the twin cities. During the first 45 days, they received more than 1,00,600 calls and they saved 375 lives. Two-thirds of calles were accident related.

Presently, 40 responders work in three shifts at the call centres.

30 Ambulances and an equal number of responders (on two-wheelers) are stationed at vantage points throughout the city.

The EMRI Ambulances are equipped with automated external defillibrator with multi-para monitors, oxygen manifold system and 'Bord Avion' ventilators.

They are equipped with extricate tools, fire extinguishers and rescue blankets to help the victim.

Emergency Medical Care to Victims of Accidents and during Emergency Medical Condition and Women under Labour Back

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