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Consumer Protection Act

3. National Consumer Disputes Redressal Commission

The National Consumer Disputes Redressal Commission has jurisdiction to entertain complaints where the value of the goods or services and compensation if any claimed exceeds Rs.20 ,00,000 (twenty Lakhs ).

Eligibility to File a Claim

Any person who

  • Has bought goods for a consideration and finds any defect in the quality, quantity, potency, purity or standard of the goods


  • Has hired or availed any service for consideration and finds any fault, imperfection, shortcoming, or inadequacy in the quality, nature and manner of performance in relation to the service can approach the courts

However, if a person has bought the goods for resale or for a commercial purpose he is not a consumer

Who Can File a Complaint

A complaint may be filed by the following

  • A consumer
  • Any voluntary consumer association registered under the Companies Act 1956
  • The Central Government or any State Government
  • One or more consumers where there are numerous consumers.

How to File a Complaint

A complaint should contain the following:

  • An allegation in writing made by the complainant.
  • The name description and address of the opposite party
  • The name description and address of the complainant.
  • Documents in support of the allegation:
    1. Copy of the invoice
    2. Copy of the receipt
    3. Copy of the warranty card
    4. Copy of the complaint in writing if any an all other correspondences
  • The relief (compensation) asked for by the Complainant
  • The complaint should be signed by the complainant or by his authorized agent.
  • fee required
  • Complaint can be presented before the Consumer Redressal Forum by the complainant/authorized agent in person.
  • A complaint can be sent by registered post to be filed before the Consumer Redressal Forum.

No. of Copies to be Filed

District Forum: 4 + a copy for the opposite party/parties

State Commission: 4 + a copy for the opposite party/parties

National Commission: 6+ a copy each for the opposite party

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