Contents |
Title |
Consumer Protection Act, 2019 |
Sections |
Particulars |
Chapter I |
Preliminary |
1. |
Short title, extent, commencement and application |
2. |
Definitions |
Chapter II |
Consumer Protection Councils |
3. |
Central Consumer Protection Council |
4. |
Procedure for meetings of Central Council |
5. |
Objects of Central Council |
6. |
State Consumer Protection Councils |
7. |
Objects of State Council |
8. |
District Consumer Protection Council |
9. |
Objects of District Council |
Chapter III |
Central Consumer Protection Authority |
10. |
Establishment of Central Consumer Protection Authority |
11. |
Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners |
12. |
Vacancy, etc., not to invalidate proceedings of Central Authority |
13. |
Appointment of officers, experts, professionals and other employees of Central Authority |
14. |
Procedure of Central Authority |
15. |
Investigation Wing |
16. |
Power of District Collector |
17. |
Complaints to authorities |
18. |
Powers and functions of Central Authority |
19. |
Power of Central Authority to refer matter for investigation or to other Regulator |
20. |
Power of Central Authority to recall goods, etc. |
21. |
Power of Central Authority to issue directions and penalties against false or misleading advertisements |
22. |
Search and seizure |
23. |
Designation of any statutory authority or body to function as Central Authority |
24. |
Appeal |
25. |
Grants by Central Government |
26. |
Accounts and audit |
27. |
Furnishing of annual reports, etc. |
Chapter IV |
Consumer Disputes Redressal Commissio |
28. |
Establishment of District Consumer Disputes Redressal Commission |
29. |
Qualifications, etc., of President and members of District Commission |
30. |
Salaries, allowances and other terms and conditions of service of President and members of District Commission |
31. |
Transitional provision |
32. |
Vacancy in office of member of District Commission |
33. |
Officers and other employees of District Commission |
34. |
Jurisdiction of District Commission |
35. |
Manner in which complaint shall be made |
36. |
Proceedings before District Commission |
37. |
Reference to mediation |
38. |
Procedure on admission of complaint |
39. |
Findings of District Commission |
40. |
Review by District Commission in certain cases |
41. |
Appeal against order of District Commission |
42. |
Establishment of State Consumer Disputes Redressal Commission |
43. |
Qualifications, etc., of President and members of State Commission |
44. |
Salaries, allowances and other terms and conditions of service of President and members of State Commission |
45. |
Transitional provision |
46. |
Officers and employees of State Commission |
47. |
Jurisdiction of State Commission |
48. |
Transfer of cases |
49. |
Procedure applicable to State Commission |
50. |
Review by State Commission in certain cases |
51. |
Appeal to National Commission |
52. |
Hearing of appeal |
53. |
Establishment of National Consumer Disputes Redressal Commission |
54. |
Composition of National Commission |
55. |
Qualifications, etc., of President and members of National Commission |
56. |
Transitional provision |
57. |
Other officers and employees of National Commission |
58. |
Jurisdiction of National Commission |
59. |
Procedure applicable to National Commission |
60. |
Review by National Commission in certain cases |
61. |
Power to set aside ex parte orders |
62. |
Transfer of cases |
63. |
Vacancy in office of President of National Commission |
64. |
Vacancies or defects in appointment not to invalidate orders |
65. |
Service of notice, etc. |
66. |
Experts to assist National Commission or State Commission |
67. |
Appeal against order of National Commission |
68. |
Finality of orders |
69. |
Limitation period |
70. |
Administrative control |
71. |
Enforcement of orders of District Commission, State Commission and National Commission |
72. |
Penalty for non-compliance of order |
73. |
Appeal against order passed under section 72 |
Chapter V |
Mediation |
74. |
Establishment of consumer mediation cell |
75. |
Empanelment of mediators |
76. |
Nomination of mediators from panel |
77. |
Duty of mediator to disclose certain facts |
78. |
Replacement of mediator in certain cases |
79. |
Procedure for mediation |
80. |
Settlement through mediation |
81. |
Recording settlement and passing of order |
Chapter VI |
Product Liabillity |
82. |
Application of Chapter |
83. |
Product liability action |
84. |
Liability of product manufacturer |
85. |
Liability of product service provider |
86. |
Liability of product sellers |
87. |
Exceptions to product liability action |
Chapter VII |
Offences and Penalties |
88. |
Penalty for non-compliance of direction of Central Authority |
89. |
Punishment for false or misleading advertisement |
90. |
Punishment for manufacturing for sale or storing, selling or distributing or importing products containing adulterant |
91. |
Punishment for manufacturing for sale or for storing or selling or distributing or importing spurious goods |
92. |
Cognizance of offence by court |
93. |
Vexatious search |
Chapter VIII |
Miscellaneous |
94. |
Measures to prevent unfair trade practices in e-commerce, direct selling, etc. |
95. |
Presidents, members, Chief Commissioner, Commissioner and certain officers to be public servants |
96. |
Compounding of offences |
97. |
Manner of crediting penalty |
98. |
Protection of action taken in good faith |
99. |
Power to give directions by Central Government |
100. |
Act not in derogation of any other |
101. |
Power of Central Government to make rules |
102. |
Power of State Government to make rules |
103. |
Power of National Commission to make regulations |
104. |
Power of Central Authority to make regulations |
105. |
Rules and regulations to be laid before each House of Parliament |
106. |
Power to Remove Difficulties |
107. |
Repeal and savings |