Consumer Protection Act
Industrial development in the field of manufactured goods has led to the influx of various consumer goods into the Indian market to cater to the needs of the consumers and a variety of services such as banking, financing, insurance, transport, housing construction, entertainment have been made available to the consumers.
In order to protect the
consumers from exploitation and to save them from adulterated and substandard
goods and deficient services the Consumer Protection Act came into force on
Jurisdiction - where to file complaint
Consumer Courts as Per Value / Area of Claim.
The Consumer courts are 3 tiered.
1. District Consumer Disputes Redressal Forums
At the lowest level are the District Forums and these are established in each District and have jurisdiction to entertain complaints where the value of goods or services and the compensation if any, claimed does not exceed Rs.5,00,000 (FIVE LAKHS), and a complaint can be filed in a District Forum within the local limits of which
the opposite party resides or
carries on his business or works for gain or
where the cause of action arises.