Sahakari Bank Ltd. Vs. Chandrakala R. Das  Insc 765 (8 November 2006)
Pasayat & S.H. Kapadia
out of SLP (C) No. 25317 of 2004) ARIJIT PASAYAT, J.
calls in question legality of the order passed by the National Consumer
Disputes Redressal Commission, New Delhi (in short the 'National Commission')
summarily dismissing the Revision Petition filed by the appellant-Bank
observing that the short order passed by the State Consumer Dispute Redressal
Commission, Bangalore, Karnataka (in short the 'State Commission') is
absolutely clear and needs no interference.
facts giving rise to the present appeal in a nutshell are as follows:
respondent, (hereinafter referred to as the 'complainant') availed jewel loans
from the appellant-Bank by pledging gold ornaments on different dates in August
2000, February 2001, April 2001, May 2001 and June 2001.
insured gold ornaments kept in the locked iron safe of the Bank for a sum of
Rs.25,00,000/- with United India Insurance Company Limited. On 4.8.2001 a huge
quantity of gold ornaments including those pledged by the complainant with the
Bank, were stolen. Information was lodged at the police station and a criminal
trial is pending. On 1.10.2003 the appellant-Bank submitted its claim to the
Insurance Company but the same was repudiated. On 17.1.2004, the
appellant-Bank, with a view to return value of the gold ornaments of the
pledges convened a meeting where more than 400 persons, who were jewel loan
borrowers and authorities of the cooperative societies were present. It was
resolved that each person who had pledged ornaments shall be paid at the rate
of Rs.410/- per gram which was the prevailing market rate at the time of theft.
It was also resolved that no interest shall be charged on all such jewel loans.
Complainant issued a notice to the Bank demanding higher value for the gold
ornament pledged. Appellant-Bank requested the complainant to accept the rate
fixed on the basis of Resolution dated 17.1.2004. On 8.3.2004 the complainant
filed a complaint before the District Consumer Disputes Redressal Forum, Udupi
(in short 'District Forum') with a prayer for a direction to the appellant-Bank
to pay the entire amount with upto date interest in respect of six jewel loan
accounts and to pay present market rate of gold at the rate of Rs.573/- per
gram along with making charges and a compensation for non- delivery of gold
ornaments amounting to Rs.25,000/- and litigation expenses of Rs.10,000/-. On
28.5.2004, the appellant-Bank filed its statement of defence and denied its
liability to pay the amount with interest. There was no default of service and
non-delivery of the jewel was on account of the admitted theft in the Bank for
which criminal case has been instituted and insurance claim has been lodged.
the appellant-Bank filed an affidavit before the District Forum stating that it
is willing to pay at the rate fixed for all the jewel loan borrowers. The
District Forum held that the value of the gold was to be computed at the rate
of Rs.573/- per gram which was the claim, though the price of gold prevailing
on the date of order was Rs.593/- per gram.
it was held that value of gold payable was Rs.67,041/-. Appellant preferred an appeal
before the State Forum which by a short order held that there was no illegality
or irregularity in the order of the District Forum and if there was any
insurance policy covering the theft, it was open to the appellant-Bank to lodge
a claim and pursue the remedy available. The revision petition filed before the
National Commission as noted supra was dismissed.
support of the appeal, learned counsel for the appellant submitted that neither
the State Commission nor the National Commission considered the effect of the
decision taken on 17.1.2004 in a meeting where more than 400 borrowers had
accepted the rate. No other complaint has been lodged, but taking advantage of
the order passed by the District Forum as upheld by the State Commission and
the National Commission, large number of people are trying to reopen the
counsel for the respondent supported the order of the Forums and submitted that
a realistic view has been taken by the District Forum which was upheld by the
State Commission and the National Commission.
find that all through stand of the appellant-Bank has been that all the
borrowers except the respondent have accepted the rate arrived at consensually
at the meeting. The complainant did not dispute that such a decision had been
taken. It is not clear as to whether the complainant had attended the meeting
which was convened and where all the borrowers were given the chance to
participate. The decision in the meeting undisputedly was to the effect that
the value of gold on the date of theft was to be paid. It appears that there
was no other complaint except the one under consideration.
the State Commission and the National Commission passed cryptic orders and did
not discuss even the various stands taken by the appellant. It was open to the
State Commission and the National Commission to consider the stand relating to
acceptance of rate fixed at the meeting and its effect on the complainant's
claim. But, that has not been done. We, therefore, set aside the order of the
National Commission and remit the matter to it for fresh consideration for the
purpose of considering the effect of the decision taken on 17.1.2004 where
about 400 similarly situated borrowers had accepted the rate. We make it clear
that we have not expressed any opinion on the merits of the case.
is allowed to the aforesaid extent with no order as to costs.